Returns and refunds
There are no refunds and all sales are final. However, in the event your order was damaged, within five (5) days please take photos of the item, including all packaging, and send us an email with the order number, receipt, photos, your name, address, phone number, email, and description of the issue. We will be in contact to determine the appropriate next steps: info@emeraldspear.com.
If the Retailer sent the wrong Product to a consumer, Emerald Spear will arrange for a replacement through the Retailer.
Orders and delivery
Licensees are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website (b) setting the purchase price of all products made available for sale via the Website (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders, if applicable. Emerald Spear and Big Thirst shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders. Delivery is the sole responsibility of the Licensee. Emerald Spear and Big Thirst are not responsible for delivery of orders. Processing and delivery estimates are approximate, and Emerald Spear and Big Thirst are not responsible for any delays in delivery. The shipper reserves the right to request a scan of any customer’s photo ID for age verification before shipping any item.